The Telecommunications Universal Service Management Agency (TUSMA) is responsible for entering into, and managing contracts or grants, to ensure:

  • all Australians have reasonable access to a standard telephone service
  • payphones are reasonably accessible to all Australians
  • the ongoing delivery of the Emergency Call Service (calls to Triple Zero (000) and ‘112’)
  • the ongoing delivery of the National Relay Service
  • continued availability of untimed local calls for customers outside standard zones, and
  • appropriate safety net arrangements are in place to support the continuity of supply of carriage services during transition to the National Broadband Network.

Enacting legislation

In March 2012, the Parliament of Australia passed legislation to establish TUSMA. The Minister for Broadband, Communications and the Digital Economy announced the reforms in a media release.

What's new?

New National Relay Service contracts have been announced that will improve services for deaf, hearing and speech impaired Australians.

More information about the new contracts is available from the link below:

Further information

For further information or enquiries relating to TUSMA, please email contact@tusma.gov.au